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NexttBrand's take on the return policy
Good: Company processes exchanges / returns / refunds, the process is clear and simple, the customer pays no or minimal return shipping cost / restocking fees, and there is a reasonable window to initiate returns / exchanges (14-100+ days)
We want your space to feel perfect. That’s why we offer a 30-day return policy on all Article orders. You can initiate a return or exchange up to 30 days from the date of delivery. If you decide your piece isn’t quite right, we are here to help.
You can exchange any product in your order up to 30 days after delivery for any reason once, free of charge.
If you decide to exchange that item again (i.e. more than once) you will be responsible for any forward and return shipping fees.
All exchanges must be made with the original Article packaging. If you do not have the original packaging on hand, you will be charged a $50 repackaging fee per item.
Our team will work with you to coordinate a day and time that works to simultaneously drop off your new item and pick up your exchange. If the item you are exchanging for costs less than the original item, we’ll refund the difference to your credit card. If the new item costs more, we will charge the difference while setting up the exchange
If you decide your piece isn’t quite right, you have up to 30 days from the date of delivery to return your item(s). Our team is here to help.
You can return your Article product for any reason — even if you just change your mind. To ensure a successful return, please make sure that your piece is in as-new condition, and that you have the original packaging on hand. All returns will incur a $49 return-shipping fee.
Returns must be made in the original packaging. If you no longer have the original packaging, there is an additional $50 per item repackaging fee.
Once the item is back at our warehouse it will be inspected by our team. Provided it is in as-new condition we will issue a refund less repackaging fees (if applicable), and outbound and return shipping fees.
NexttBrand trust scores are a measure of a brand’s reliability and performance. Some brands are not rated due to insufficient information.
Lower scores indicate that customers have reported:
Difficulty returning merchandise and obtaining refunds
Difficulty getting a response when issues arise
Long delays in receiving merchandise
Receiving poor quality merchandise
Not receiving merchandise
Higher scores (As) do not guarantee a great purchasing experience. A company may be highly rated because few customers have reported poor experiences to-date, which is not a guarantee of future performance.
If you’ve purchased from a brand listed on NexttBrand, please leave a review about your experience to help other users. NexttBrand trust scores are based on reviews left by users and informed by Better Business Bureau ratings.