BESTSELLING FOR PETS
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NexttBrand's take on the return policy
Poor: Company does not offer exchanges / returns / refunds, has no stated policy, or the policy is extremely difficult to understand. Be smart when dealing with subscription services, especially for perishable items like food or coffee. Also use caution with customized items or very large products like furniture or workout equipment.
We do not process the return of any complete BarkBoxes nor individual items. If something doesn’t work for your dog or you, connect with The Happy Team so we can make it right and ensure your pup is happy. We ask that you share any unwanted items with a furry friend or donate them to your favorite shelter.
NexttBrand trust scores are a measure of a brand’s reliability and performance. Some brands are not rated due to insufficient information.
Lower scores indicate that customers have reported:
Difficulty returning merchandise and obtaining refunds
Difficulty getting a response when issues arise
Long delays in receiving merchandise
Receiving poor quality merchandise
Not receiving merchandise
Higher scores (As) do not guarantee a great purchasing experience. A company may be highly rated because few customers have reported poor experiences to-date, which is not a guarantee of future performance.
If you’ve purchased from a brand listed on NexttBrand, please leave a review about your experience to help other users. NexttBrand trust scores are based on reviews left by users and informed by Better Business Bureau ratings.