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NexttBrand's take on the return policy
Poor: Company's stated return policy terms may be okay, but there have been a high number of complaints from customers around getting exchanges / returns / refunds actually processed (on NexttBrand, Better Business Bureau, or other review platforms)
It rarely happens (less than 1% of all orders), but if you are not completely satisfied, our happy hair specialists are on standby!
For new orders: Simply reach out to us here with the details of your concern within 30 days of receipt of your first order and we'll do our best to address your needs! If for some reason we feel we're unable to address your concerns with a free, one-time reformulation, we can process a full refund within 30 days of delivery of your first order. Please note, by choosing the one-time free reformulation, we will be unable to refund the original purchase order.
For subscription refills: You may edit or cancel your subscription plan any time before your set is billed. Please note that since all formulas are fully customized, we cannot accept cancellations, returns, or apply refunds after your order has been billed. All cancellations apply to your next scheduled delivery. If you are concerned about making sure your formula is just right, don't hesitate to contact us.
NexttBrand trust scores are a measure of a brand’s reliability and performance. Some brands are not rated due to insufficient information.
Lower scores indicate that customers have reported:
Difficulty returning merchandise and obtaining refunds
Difficulty getting a response when issues arise
Long delays in receiving merchandise
Receiving poor quality merchandise
Not receiving merchandise
Higher scores (As) do not guarantee a great purchasing experience. A company may be highly rated because few customers have reported poor experiences to-date, which is not a guarantee of future performance.
If you’ve purchased from a brand listed on NexttBrand, please leave a review about your experience to help other users. NexttBrand trust scores are based on reviews left by users and informed by Better Business Bureau ratings.