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NexttBrand's take on the return policy
Good: Company processes exchanges / returns / refunds, the process is clear and simple, the customer pays no or minimal return shipping cost / restocking fees, and there is a reasonable window to initiate returns / exchanges (14-100+ days)
you may apply for a refund within 365 days (1 year) of purchase as stated on your invoice/receipt. Unfortunately, we do not offer exchanges.
All returns will be credited to the original method of payment. We cannot refund to another card. The refund will be issued upon processing of the returned item(s). Please include the original or print a copy of the invoice with your shipment. We do not cover the cost of return shipping. Shipping fees and Item(s) listed as Final Sale are non-refundable.We will not accept a return of more than 10 units of the same item(s) per order. The product you wish to return must be in the original bottle and must be 50% full.
NexttBrand trust scores are a measure of a brand’s reliability and performance. Some brands are not rated due to insufficient information.
Lower scores indicate that customers have reported:
Difficulty returning merchandise and obtaining refunds
Difficulty getting a response when issues arise
Long delays in receiving merchandise
Receiving poor quality merchandise
Not receiving merchandise
Higher scores (As) do not guarantee a great purchasing experience. A company may be highly rated because few customers have reported poor experiences to-date, which is not a guarantee of future performance.
If you’ve purchased from a brand listed on NexttBrand, please leave a review about your experience to help other users. NexttBrand trust scores are based on reviews left by users and informed by Better Business Bureau ratings.