BESTSELLING MEAL DELIVERY
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NexttBrand's take on the return policy
Okay: Company processes exchanges / returns / refunds but customers often pay the return shipping cost or a restocking fee, certain items may not be eligible or carry a higher cost, policies are unclear or long, and / or the window to initiate returns / exchanges is short (often ranging from 3-7 days)
14. RETURN AND REFUND POLICY
In the event that you are unhappy with any part of your Meal Box, or a specific Meal Kit, you can reach out to us at or call Customer Care at (646) 846-3663. Please do so within five (5) days of the date you received the unsatisfactory item. If related to ingredients or condition of a Meal Kit, we, at our sole discretion, may give you credit for the individual ingredient or Meal Kit, and in some situations, issue a partial or full refund for the ingredient or the Meal Kit. We reserve the right, however, to require either the return of the unsatisfactory ingredient or Meal Kit, or a photograph of such, before any partial/full refund or credit will be issued. Subject to this Agreement, HelloFresh grants you a limited license to utilize the Offerings for personal, non-commercial use. Any future release, update or other addition to the Offerings shall be subject to this Agreement. HelloFresh, its suppliers, and its service providers reserve all rights not granted in this Agreement.
NexttBrand trust scores are a measure of a brand’s reliability and performance. Some brands are not rated due to insufficient information.
Lower scores indicate that customers have reported:
Difficulty returning merchandise and obtaining refunds
Difficulty getting a response when issues arise
Long delays in receiving merchandise
Receiving poor quality merchandise
Not receiving merchandise
Higher scores (As) do not guarantee a great purchasing experience. A company may be highly rated because few customers have reported poor experiences to-date, which is not a guarantee of future performance.
If you’ve purchased from a brand listed on NexttBrand, please leave a review about your experience to help other users. NexttBrand trust scores are based on reviews left by users and informed by Better Business Bureau ratings.