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NexttBrand's take on the return policy
Good: Company processes exchanges / returns / refunds, the process is clear and simple, the customer pays no or minimal return shipping cost / restocking fees, and there is a reasonable window to initiate returns / exchanges (14-100+ days)
All bare stainless steel cookware, non stick cookware, cookware with external wraps, knives, and universal lids can be returned within 45 from the delivery date for a full refund. We will cover return shipping.*
Carbon steel cookware can be returned within 45 days from the delivery date for a full refund if unused. Carbon steel cookware can be returned within 45 days from the delivery date for store credit if used. We will cover return shipping.*
Any customized items are not eligible for return.
Orders placed between November 1st and November 30th are subject to the same return policy but can be returned within 45 days of the delivery date or until January 15th, whichever is longer.
*Please note that we cannot cover return shipping costs from Canada, Alaska, Hawaii, U.S. Territories, or international orders. We do, however, happily honor the same policy of returns within 45 days from these areas.
In the event that you want return information please reach out to us at firstname.lastname@example.org.
NexttBrand trust scores are a measure of a brand’s reliability and performance. Some brands are not rated due to insufficient information.
Lower scores indicate that customers have reported:
Difficulty returning merchandise and obtaining refunds
Difficulty getting a response when issues arise
Long delays in receiving merchandise
Receiving poor quality merchandise
Not receiving merchandise
Higher scores (As) do not guarantee a great purchasing experience. A company may be highly rated because few customers have reported poor experiences to-date, which is not a guarantee of future performance.
If you’ve purchased from a brand listed on NexttBrand, please leave a review about your experience to help other users. NexttBrand trust scores are based on reviews left by users and informed by Better Business Bureau ratings.