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NexttBrand's take on the return policy
Good: Company processes exchanges / returns / refunds, the process is clear and simple, the customer pays no or minimal return shipping cost / restocking fees, and there is a reasonable window to initiate returns / exchanges (14-100+ days)
All of our art and products are 100% risk-free purchases!
If you are unsatisfied with your art or product, we will replace it/them for you free of charge or process a full refund for you. Please notify us of any damage, defects, or unsatisfactory products within 10 days of your package delivery date and by emailing a picture and summary of the damage or defects to if applicable. If a piece is unsatisfactory and needs to be returned, we will pay for return shipping. Please note that due to the circumstances under which our artists create and store their artwork, some originals may include natural wear and tear. We do carefully inspect each original piece of art before agreeing to offer it for sale.
Returns can be sent to the following address:
Attn: Customer Returns
77 N Washington St
Boston, MA 02114
NexttBrand trust scores are a measure of a brand’s reliability and performance. Some brands are not rated due to insufficient information.
Lower scores indicate that customers have reported:
Difficulty returning merchandise and obtaining refunds
Difficulty getting a response when issues arise
Long delays in receiving merchandise
Receiving poor quality merchandise
Not receiving merchandise
Higher scores (As) do not guarantee a great purchasing experience. A company may be highly rated because few customers have reported poor experiences to-date, which is not a guarantee of future performance.
If you’ve purchased from a brand listed on NexttBrand, please leave a review about your experience to help other users. NexttBrand trust scores are based on reviews left by users and informed by Better Business Bureau ratings.