BESTSELLING TEETH STRAIGHTENING
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NexttBrand's take on the return policy
Good: Company processes exchanges / returns / refunds, the process is clear and simple, the customer pays no or minimal return shipping cost / restocking fees, and there is a reasonable window to initiate returns / exchanges (14-100+ days)
Please follow these steps when returning your purchase:
Pack your unused items in the original packaging.
Include all original packing materials, manuals and accessories.
Let us know you’re planning to return your aligners by emailing with your order number.
Send to: Attn: SmileDirectClub 414 Union St, 8th Floor Nashville, TN 37219
For proof of delivery, please use a trackable carrier like FedEx or UPS Impression Kit & 3D Scan
At SmileDirectClub, we’re all about making people smile. That’s why we’ll refund your risk-free $49.00 impression kit or SmileShop scan if the dentist or orthodontist determines our clear aligners aren’t a fit for you.
Your custom-made SmileDirectClub clear aligners can be returned within the first 30 days of your smile plan if you’re not happy for any reason, and all payments you’ve made for aligners will be refunded. It’s that simple. And we’re that confident. Just remember, you’re responsible for any shipping charges when returning your clear aligners. The 30-day time period begins the day your clear aligner shipment is delivered.
NexttBrand trust scores are a measure of a brand’s reliability and performance. Some brands are not rated due to insufficient information.
Lower scores indicate that customers have reported:
Difficulty returning merchandise and obtaining refunds
Difficulty getting a response when issues arise
Long delays in receiving merchandise
Receiving poor quality merchandise
Not receiving merchandise
Higher scores (As) do not guarantee a great purchasing experience. A company may be highly rated because few customers have reported poor experiences to-date, which is not a guarantee of future performance.
If you’ve purchased from a brand listed on NexttBrand, please leave a review about your experience to help other users. NexttBrand trust scores are based on reviews left by users and informed by Better Business Bureau ratings.