BESTSELLING FEMININE PRODUCTS
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NexttBrand's take on the return policy
Good: Company processes exchanges / returns / refunds, the process is clear and simple, the customer pays no or minimal return shipping cost / restocking fees, and there is a reasonable window to initiate returns / exchanges (14-100+ days)
Not loving them? No worries — we process returns and exchanges within 60 days of purchase (not valid on final sale items, tampons, merch, or gift cards), no questions asked! We will also provide you with a free pre-paid return label. You can request a return or exchange via returns.shethinx.com. If your order qualifies, you'll receive an instant refund code (enter it at checkout). Your instant refund code will allow you to shop again immediately. Just remember to send your items back within 30 days or you'll be charged for the purchase. If you want to buy a different style, use your instant refund code and the provided free shipping code to re-purchase (we can only process direct exchanges for different sizes and colors of the same style through our portal). If you prefer a monetary refund, the instant refund code will automatically expire in 5 business days, and you'll receive a monetary refund within 5 days of your items being received by our warehouse.
NexttBrand trust scores are a measure of a brand’s reliability and performance. Some brands are not rated due to insufficient information.
Lower scores indicate that customers have reported:
Difficulty returning merchandise and obtaining refunds
Difficulty getting a response when issues arise
Long delays in receiving merchandise
Receiving poor quality merchandise
Not receiving merchandise
Higher scores (As) do not guarantee a great purchasing experience. A company may be highly rated because few customers have reported poor experiences to-date, which is not a guarantee of future performance.
If you’ve purchased from a brand listed on NexttBrand, please leave a review about your experience to help other users. NexttBrand trust scores are based on reviews left by users and informed by Better Business Bureau ratings.