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NexttBrand's take on the return policy
Good: Company processes exchanges / returns / refunds, the process is clear and simple, the customer pays no or minimal return shipping cost / restocking fees, and there is a reasonable window to initiate returns / exchanges (14-100+ days)
In most cases, we do not process returns. If we can make it right, we will. If you are unhappy with a particular item that wasn’t damaged or defective, please notify us via chat or email within 21 days of receiving your order. Please note that certain merchandise is not eligible for return including: Perishable items, Digital downloads, Gift cards and gift memberships, Final sale items. If you are not satisfied with a purchase, just contact our Member Services team within 21 days of delivery and we will issue you a credit to be used towards a future purchase. Certain items, such as gift cards, are not eligible for a refund. To minimize our carbon footprint, in most cases we do not require you to return the item.
NexttBrand trust scores are a measure of a brand’s reliability and performance. Some brands are not rated due to insufficient information.
Lower scores indicate that customers have reported:
Difficulty returning merchandise and obtaining refunds
Difficulty getting a response when issues arise
Long delays in receiving merchandise
Receiving poor quality merchandise
Not receiving merchandise
Higher scores (As) do not guarantee a great purchasing experience. A company may be highly rated because few customers have reported poor experiences to-date, which is not a guarantee of future performance.
If you’ve purchased from a brand listed on NexttBrand, please leave a review about your experience to help other users. NexttBrand trust scores are based on reviews left by users and informed by Better Business Bureau ratings.