Poor: Company does not offer exchanges / returns / refunds, has no stated policy, or the policy is extremely difficult to understand. Be smart when dealing with subscription services, especially for perishable items like food or coffee. Also use caution with customized items or very large products like furniture or workout equipment.
Great question! Unfortunately, due to the nature of our products, we are unable to accept any returns once an order has shipped. If you have an issue with your order, contact us and we'll be happy to help.
NexttBrand trust scores are a measure of a brand’s reliability and performance. Some brands are not rated due to insufficient information.
Lower scores indicate that customers have reported:
Difficulty returning merchandise and obtaining refunds
Difficulty getting a response when issues arise
Long delays in receiving merchandise
Receiving poor quality merchandise
Not receiving merchandise
Higher scores (As) do not guarantee a great purchasing experience. A company may be highly rated because few customers have reported poor experiences to-date, which is not a guarantee of future performance.
If you’ve purchased from a brand listed on NexttBrand, please leave a review about your experience to help other users. NexttBrand trust scores are based on reviews left by users and informed by Better Business Bureau ratings.