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NexttBrand's take on the return policy
Poor: Company does not offer exchanges / returns / refunds, has no stated policy, or the policy is extremely difficult to understand. Be smart when dealing with subscription services, especially for perishable items like food or coffee. Also use caution with customized items or very large products like furniture or workout equipment.
For Month-to-Month Subscriptions: Coursera does not offer refunds for payments made on a month-month subscription plan. To avoid being charged during a free trial promotion, you must cancel your subscription before your 7-day free trial ends. If you complete a course during the free trial period, Coursera reserves the right to require you to pay for a one-month subscription in order to receive a Course and/or Specialization Certificate. For Coursera Plus: To get a full refund of your Coursera Plus subscription payment, submit a refund request via the Learner Help Center within 14 days of your payment. Refunds will not be provided if requested after this 14-day period. For One-time Course and Specialization Purchases: If you cancel your paid enrollment for a standalone course, Coursera will offer you a complete refund until 14 days after payment, or until you have earned your Course Certificate, whichever is earlier. If you pre-enroll and pay for a course, Coursera will offer you a complete refund until 14 days after the course launches or until you have earned your Course Certificate, whichever is earlier. For avoidance doubt, once you have earned a Course Certificate with your payment, you are not eligible for a refund even if it is within 14 days. If you do not earn your Course Certificate within 180 days, your registration will expire and you will need to pay to re-enroll for the course. For Degree and MasterTrack Certificate Programs: Refund policies for degree and MasterTrack certificate programs are established and administered by the university partner offering the program. Refund policies are communicated to students by Coursera’s university partners. For Other Paid Services: Except as described in this Refund Policy or as explicitly stated as part of the sign-up process for a Service, Coursera has no obligation to provide refunds or vouchers for any other Services. Third Party Marketplaces: Notwithstanding the foregoing, if you purchase or subscribe for a course or Specialization, or purchase any other paid Service, through a third party marketplace (e.g., in-app purchases through the Apple App Store or purchases made through certain alternative payment services), the refund policy applicable to that third party marketplace will apply, unless otherwise explicitly stated by Coursera. Except as otherwise explicitly stated by Coursera, the third party marketplace will be solely responsible for making refunds under its refund policy, and Coursera will have no refund obligations. Coursera disclaims any responsibility or liability related to any third party marketplace's refund policy or the third party's compliance or noncompliance with such policy.
NexttBrand trust scores are a measure of a brand’s reliability and performance. Some brands are not rated due to insufficient information.
Lower scores indicate that customers have reported:
Difficulty returning merchandise and obtaining refunds
Difficulty getting a response when issues arise
Long delays in receiving merchandise
Receiving poor quality merchandise
Not receiving merchandise
Higher scores (As) do not guarantee a great purchasing experience. A company may be highly rated because few customers have reported poor experiences to-date, which is not a guarantee of future performance.
If you’ve purchased from a brand listed on NexttBrand, please leave a review about your experience to help other users. NexttBrand trust scores are based on reviews left by users and informed by Better Business Bureau ratings.