~$20 for 24 cups of coffee
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NexttBrand's take on the return policy
Poor: Company does not offer exchanges / returns / refunds, has no stated policy, or the policy is extremely difficult to understand. Be smart when dealing with subscription services, especially for perishable items like food or coffee. Also use caution with customized items or very large products like furniture or workout equipment.
In the event You receive a defective product, You must contact us immediately, and in turn, we will notify the Roaster, who will replace the product at its sole expense, including any associated shipping fees and taxes (the “Return”). If You wish to return a product that is neither defective nor inconsistent with the product’s description on Crema.co Marketplace, then Roaster shall have the option, but not the obligation, to send You an alternative product free of charge. When in dispute as to whether a product is defective or non-conforming to the order, Crema.co shall be the final decision maker in such situations. Notwithstanding the foregoing, Subscribers shall not hold Crema.co in any way responsible for any fees or inconveniences arising from or relating to such Returns, regardless of defect or conformity.
NexttBrand trust scores are a measure of a brand’s reliability and performance. Some brands are not rated due to insufficient information.
Lower scores indicate that customers have reported:
Difficulty returning merchandise and obtaining refunds
Difficulty getting a response when issues arise
Long delays in receiving merchandise
Receiving poor quality merchandise
Not receiving merchandise
Higher scores (As) do not guarantee a great purchasing experience. A company may be highly rated because few customers have reported poor experiences to-date, which is not a guarantee of future performance.
If you’ve purchased from a brand listed on NexttBrand, please leave a review about your experience to help other users. NexttBrand trust scores are based on reviews left by users and informed by Better Business Bureau ratings.