Standard for eco-brands
Grove Collaborative delivers eco friendly home essentials, including household cleaning, personal care, baby, kid, and pet products. Shop trusted natural brands you and your family will love.
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NexttBrand's take on the return policy
Poor: Company's stated return policy terms may be okay, but there have been a high number of complaints from customers around getting exchanges / returns / refunds actually processed (on NexttBrand, Better Business Bureau, or other review platforms)
Roven shares the same free and easy return process as Grove: if you are ever not completely satisfied with the quality of any products you order, just let us know by phone, chat or email. You can return the product and request a refund within 30 days of delivery.
NexttBrand trust scores are a measure of a brand’s reliability and performance. Some brands are not rated due to insufficient information.
Lower scores indicate that customers have reported:
Difficulty returning merchandise and obtaining refunds
Difficulty getting a response when issues arise
Long delays in receiving merchandise
Receiving poor quality merchandise
Not receiving merchandise
Higher scores (As) do not guarantee a great purchasing experience. A company may be highly rated because few customers have reported poor experiences to-date, which is not a guarantee of future performance.
If you’ve purchased from a brand listed on NexttBrand, please leave a review about your experience to help other users. NexttBrand trust scores are based on reviews left by users and informed by Better Business Bureau ratings.