Koio is a luxury leather goods brand. Our sneakers are handcrafted in Italy to combine modern design, finest materials, and century old techniques.
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NexttBrand's take on the return policy
Good: Company processes exchanges / returns / refunds, the process is clear and simple, the customer pays no or minimal return shipping cost / restocking fees, and there is a reasonable window to initiate returns / exchanges (14-100+ days)
Koio accepts unworn, undamaged goods purchased within the last 30 days. Exchanges ship out instantly before receiving the old pair back.
Remember: Exchanges are free.
You can ultimately try another pair if necessary.
Koio offers easy returns and instant exchanges to ensure you get the perfect shoe.
Use your email address OR order number and shipping zip code to initiate a return or exchange.
Exchanges are instant! Exchange orders will ship out right away - even before you send back your old pair.
Refunds will be processed within 2-3 business days upon Koio’s receipt of your package. They will be credited to the card used in your initial purchase. (Please note that card refunds may take up to 4 business days for your bank to complete.)
Koio stores also accept online returns/exchanges.
Koio collaboration shoes can be exchanged for another size or credit, but are non-refundable.
For all orders shipping to Hawaii, Alaska or Puerto Rico, standard shipping may take an additional two weeks.
NexttBrand trust scores are a measure of a brand’s reliability and performance. Some brands are not rated due to insufficient information.
Lower scores indicate that customers have reported:
Difficulty returning merchandise and obtaining refunds
Difficulty getting a response when issues arise
Long delays in receiving merchandise
Receiving poor quality merchandise
Not receiving merchandise
Higher scores (As) do not guarantee a great purchasing experience. A company may be highly rated because few customers have reported poor experiences to-date, which is not a guarantee of future performance.
If you’ve purchased from a brand listed on NexttBrand, please leave a review about your experience to help other users. NexttBrand trust scores are based on reviews left by users and informed by Better Business Bureau ratings.