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NexttBrand's take on the return policy
Okay: Company processes exchanges / returns / refunds but customers often pay the return shipping cost or a restocking fee, certain items may not be eligible or carry a higher cost, policies are unclear or long, and / or the window to initiate returns / exchanges is short (often ranging from 3-7 days)
What's your return policy?
If you're not happy for any reason, you may return eligible Linjer items within 30 days of receiving the order, provided that the items are unused and in original condition, including all original packaging.
All returned items must meet the terms of our return policy, or they will be sent back to you at your expense.
What's not eligible for return? We are not able to offer returns on crowdfunded items, pre-ordered items sold at a discount and/or products marked "final sale".
Shipping fees (for orders less than $75 USD, or express shipping upgrades) are non-refundable.
What's the return process?
We are pleased to offer simple returns in these countries:
Canada (for watches, watch straps and wallets only)
Email us and we'll send you a return label to use for the return shipment. A flat rate of $15 USD per shipment will be deducted from your refund to cover return shipping, handling and restocking.
...otherwise: Return parcels must be sent to a specific address in Oslo, Norway (if you're in Norway), Slough, England (if you're in the EU), or Hong Kong (if you're anywhere else). The costs associated with the return are the responsibility of the customer. You can ship with the carrier of your choice. For your safety, make sure to get a tracking number so that you are protected in the event of theft or loss during delivery to us.
NexttBrand trust scores are a measure of a brand’s reliability and performance. Some brands are not rated due to insufficient information.
Lower scores indicate that customers have reported:
Difficulty returning merchandise and obtaining refunds
Difficulty getting a response when issues arise
Long delays in receiving merchandise
Receiving poor quality merchandise
Not receiving merchandise
Higher scores (As) do not guarantee a great purchasing experience. A company may be highly rated because few customers have reported poor experiences to-date, which is not a guarantee of future performance.
If you’ve purchased from a brand listed on NexttBrand, please leave a review about your experience to help other users. NexttBrand trust scores are based on reviews left by users and informed by Better Business Bureau ratings.