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NexttBrand's take on the return policy
Good: Company processes exchanges / returns / refunds, the process is clear and simple, the customer pays no or minimal return shipping cost / restocking fees, and there is a reasonable window to initiate returns / exchanges (14-100+ days)
We stand behind our products and want you to be satisfied with your purchase which is why we offer free returns within the first 60 days from the day your order is delivered. Stock up your kitchen, test the products and if you're not happy, send it back! No questions asked.
Return Policy Details:
Items can be returned if a request for return is made during the sixty-day free trial period.
To initiate a return please contact customer service at with the subject “Return”.
For orders from Canada and Europe we are unable to provide a return shipping label.
Upon receiving your return label you have 10 days to ship your return back. If items are not shipped within this time frame, then a refund will not be issued for your item.
Your refund will be in the same form as the original purchase.
Shipping and handling charges are non-refundable.
All items marked as Clearance are FINAL SALE. Reach out to Customer Care for advice before purchasing items marked FINAL SALE.
All items marked FINAL SALE cannot be exchanged or returned at any time.
If you receive an item that is damaged, please contact customer service immediately.
NexttBrand trust scores are a measure of a brand’s reliability and performance. Some brands are not rated due to insufficient information.
Lower scores indicate that customers have reported:
Difficulty returning merchandise and obtaining refunds
Difficulty getting a response when issues arise
Long delays in receiving merchandise
Receiving poor quality merchandise
Not receiving merchandise
Higher scores (As) do not guarantee a great purchasing experience. A company may be highly rated because few customers have reported poor experiences to-date, which is not a guarantee of future performance.
If you’ve purchased from a brand listed on NexttBrand, please leave a review about your experience to help other users. NexttBrand trust scores are based on reviews left by users and informed by Better Business Bureau ratings.