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NexttBrand's take on the return policy
Poor: Company's stated return policy terms may be okay, but there have been a high number of complaints from customers around getting exchanges / returns / refunds actually processed (on NexttBrand, Better Business Bureau, or other review platforms)
To be eligible for a return, you need to complete the returns process via the form below within 25 days of receipt. After that period and within 60 days of purchase, you will only be eligible to return an item for store credit. If you opened or used your product, it is not eligible for a return. We only accept returns on items that have been purchased through overtone.co.
A few things to note:
After we issue a refund, it can take 3-5 business days to see a credit minus shipping back to your original form of payment.
If you paid for your order with points or a gift card, the total minus shipping will be credited back to the gift card.
If you'd like to exchange a product, you'll need to complete the returns process and place a new order for the item you want.
For health and safety concerns, product returned to us for any reason is not restocked.
NexttBrand trust scores are a measure of a brand’s reliability and performance. Some brands are not rated due to insufficient information.
Lower scores indicate that customers have reported:
Difficulty returning merchandise and obtaining refunds
Difficulty getting a response when issues arise
Long delays in receiving merchandise
Receiving poor quality merchandise
Not receiving merchandise
Higher scores (As) do not guarantee a great purchasing experience. A company may be highly rated because few customers have reported poor experiences to-date, which is not a guarantee of future performance.
If you’ve purchased from a brand listed on NexttBrand, please leave a review about your experience to help other users. NexttBrand trust scores are based on reviews left by users and informed by Better Business Bureau ratings.