Smooth return process.
I was worried when I had to return two watches I purchased, as there have been a lot of negative reviews surrounding this. There was nothing wrong with the watches - they were just not to my personal taste - and as such there was a $15 restocking fee. I was especially nervous because I'm in the US and would have to ship back to Hong Kong. However, I had a very positive experience with their customer service team, and I recieved a refund without any issues.